When will I receive my order?
Your order will be sent within 5-7 working days after the payment (excluding weekends and holidays). If the shipping term is different from this, it will be indicated in the productinformation.
You can track your order and see exactly where the package is located from the time it leaves our warehouse.
Depending on the country where your package is sent to processing times can vary.
Orders that are shipped outside the Netherlands can be subject in the country of destination to customs or import fees. The recipient of the shipment is the importer in the country and therefore responsible for all import duties.
Can I change the delivery address?
After your order is placed you can no longer change the delivery address. Always think carefully about the delivery address that you choose.
Can I pick up my order?
No, unfortunately that is not possible. Because we send large numbers of packages from different warehouses every day, we can not make exceptions.
My track & trace code does not work. How can I track my package now?
When you receive a track & trace code by mail it can still take until the evening before the tracking is working. When the track & trace code still doesn’t work the next day you can always contact us via firstname.lastname@example.org
What happens to my order when the package is returned to your warehouse?
When the package after multiple attemps cannot be delivered and you have not responded to the message of the tranporter then the package is returned to our warehouse. We are unfortunately forced to cancel the order and refund the purchase price. It is possible to send the package again, only you are required to comply with the shipping costs again.